FAQs

How long do the cookies stay fresh?

Kept at room temperature and sealed in the original packaging, cookies will stay fresh for 4-5 days.


Can the cookies be kept in the fridge or freezer?

Cookies can be stored in the fridge and will stay fresh for up to one week. As well, cookies can be kept in the freezer for up to a month. 


Are the cookies gluten-free?

Unfortunately, our cookies do contain gluten.


Do the cookies contain any nut ingredients?

Yes, we use almond milk and some of our cookies are made with nuts. Be sure to read each cookie description carefully, especially if you have nut allergies.


How long will it take for me to receive my order once it’s placed?

There is typically a 2-3 business day turnaround time once we receive your order. Deliveries are only made during weekdays only.

You can expect a 24-48 hour turnaround time for pickup orders. You will receive an email with a pickup day and time. 

*Please note that due to COVID-19, our courier cannot guarantee delivery dates or times.


Do you offer free pickups?

Yes, orders can be picked up at no extra cost. Please be sure to select ‘pickup’ during the checkout process.

Do you offer mixed batches?

Unless advertised, we do not offer mixed batches. There is a minimum of 6 cookies per flavour for each order.


What happens if I made a mistake during the ordering process and the order has gone through?

It happens. If you’ve made a mistake during the ordering process, contact us through the contact page on the website. We should be able to make the necessary adjustments to your order within the first few hours before we begin preparing it.